Refund policy

At Volumo Wholesale, we want every order to arrive complete and in good condition. Because we sell in bulk to businesses, our refund policy works as follows.

1. Damaged, defective or incorrect items

If you receive damaged, defective or incorrect products, contact us within 7 days of delivery at volumo.contact@gmail.com with your order number, a description of the issue and photos. After review, we will, at our option, replace the affected units, issue a credit, or refund the cost of the affected units.

2. Shortages

Report any missing units within 48 hours of delivery. We will ship the missing units or refund them.

3. Returns of non-defective products

Bulk orders are prepared specifically for each customer. Returns of non-defective products are not accepted unless approved in writing by our team. Approved returns must be unused, in original packaging, and may be subject to a restocking fee of up to [X]%. Return shipping costs are the customer’s responsibility.

4. Order cancellations

You may cancel your order free of charge before it has shipped by contacting us as soon as possible. Once an order has shipped, it can no longer be cancelled.

5. How refunds are issued

Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

6. Contact

For any refund or return request, email volumo.contact@gmail.com with your order number.